Cancellation and refund policy
Effective 2026-09-18
Only the confirmation fee is paid online, so that is the only amount we refund. It is refunded on request after a review, not automatically.
1. What can be refunded
The confirmation fee paid to Kainuni when you placed the order. Money you paid directly to a provider (service charge, goods, fare, room) is between you and the provider; raise a ticket and the franchise will help resolve it.
2. How to ask
Open the cancelled or expired order and tap Request refund, choose a reason and add a note. Our team reviews every request and will usually call or message you first. You can follow the status under Payments and refunds in your account.
3. When it is approved
The order expired because nobody accepted it. The provider cancelled, did not turn up, or could not do the job. You cancelled before the provider was on the way, within the cancellation window shown for that service.
4. When it is usually not approved
You cancelled after the provider was on the way or had arrived, you were not available at the address or missed the appointment, or the request is part of a pattern of misuse. A late cancellation may also carry a cancellation charge shown before you confirm.
5. How and when you get it
Approved refunds go back to the original payment method through Razorpay. We process them within 2 working days of approval; banks usually credit them in 5 to 7 working days.
6. Franchise deposits and fees
A franchise security deposit is returned when the agreement ends and every pincode is released, after netting off unpaid platform fees. Monthly platform fees are pro-rated by day for the first and last month and are otherwise non-refundable.
7. Disputes
If you disagree with a decision, reply on the ticket or write to ashok@akmofilings.in. A second person reviews it.